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TRADE WEBSITE

Terms & Conditions

These Terms and Conditions will be part of the contract between the customer and RJB Stone Ltd, trading as Sass & Belle.
 
All products sold by RJB Stone Ltd are sold under the brand name 'Sass & Belle'.
 

RJB Stone Ltd is registered in England & Wales, company no. 03469752, VAT No. GB 710 698 629. Our registered office is 5th floor, 89 New Bond Street, London W1S 1DA, England. 

 

1. Contract of Sale

All orders that you place on this website will be subject to acceptance in accordance with these Terms and Conditions. When you place an order to purchase a Sass & Belle product from RJB Stone Ltd, we will send you an e-mail confirming receipt of your order, with the details of your order.

 

The final acceptance of your order will be complete at the time we send you a Dispatch Confirmation email. Any products from the order, not confirmed in the invoice enclosed with the Dispatch Confirmation email, have not been purchased and paid for.

 

The ownership remains with RJB Stone Ltd until the complete payment of the order has been made.

 

2. Prices & Availability

   

All prices are given in Pound Sterling (£), Euros (€) or US Dollars ($) and are exclusive of VAT. Prices may change and offers may be withdrawn at any time. The prices do not include delivery charges which are added to your order at checkout.

 

Although we try to ensure that all prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered, we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we will consider the incorrectly priced item as cancelled.

 

All displayed products are subject to availability - we do display real time stock information on our website, however we also take orders offline and so we cannot always guarantee availability of items particularly when stock is low.  You may still order out of stock products if we have more on order - you will not be charged for these until we dispatch them.  Please see our FAQ or Dispatch pages for further information on back ordered items.

            

We provide RRPs for all of our products for you to use as a guideline when pricing the products to sell onto customers.  We always allow a generous 2.5 mark up when setting RRPs to ensure you a good margin.  Our RRPs are available to view on our website.

 

3. Minimum Order & Delivery Charges

 

Minimum Order is £150 / €200 / $200 (ex VAT) regardless of where your order is being delivered to, and will be subject to usual VAT charges (for customers within the UK and those within the EU who are not VAT registered).

Mainland UK delivery

Delivery cost is £5 for orders between £150 and £199.99 (ex VAT).  We offer FREE delivery within UK mainland for orders over £200 (ex VAT).

Europe (inc Ireland, Northern Ireland and Offshore Islands) delivery

All invoices are on pro-forma basis only (your order will be shipped once we have received payment for it).

Delivery is charged per order value and differs by country - we will inform you of the postage cost before dispatch when we settle payment. Delivery charges are reduced over £500 / €500 / $500 and free over £1,000 / €1,000 / $1,000 - see the table on the 'order, dispatch and delivery' tab for further terms and conditions.

Export (outside of Europe but excluding USA)

All invoices are on pro-forma only basis (your order will be shipped once we have received payment for it).

You are responsible for arranging and paying for your own delivery - please provide us your shipper details and European shipper address.  

Export (USA & Canada)

Please visit our dedicated American website: www.sassandbelletrade.com.

Orders to the USA have a $400 minimum order value and attract a $40 handling fee which covers all shipping and duty.

4. Payment Terms

Our Credit Terms are 30 days from the date of invoice pending credit references. 30 days Credit Terms is only available for our UK customers and from the second order placed with us.

Failure to make punctual payment entitles us to our rights to damages and to suspend any outstanding deliveries, or to cancel the contract without prejudice. We understand and will exercise our statutory rights to claim interest and compensation for debt recovery costs under the late payment legislation if we are not paid according to agreed credit terms.

While every effort is made to send complete orders, we reserve the right to make part deliveries.

All items should be ordered in pack quantities or we reserve the right to amend to the nearest multiple.

5. Returns

We currently do not operate a sale or return policy.

If an item is missing in your order or if you have received an item damaged please contact us within 3 days of receipt. 

You will need to download the credit request form in the 'Contact Us' page and email it back to us. Please also send us any photos of the damaged items where appropriate. Our customer team will deal with your request on an individual basis.

Please allow 7-14 working days for processing credit requests. 

6. Selling on Third Party Platforms

Although RJB Stone Ltd does permit the selling of our products through third party platforms such as eBay and Amazon in Europe, we do request that when listing our products you adhere to the following: You must include 'Sass & Belle' in the product name — for example, 'Sass & Belle Metallic Monochrome Mug' or 'Shabby Chic Floral Suitcase | Sass & Belle'.

In addition, if the platform allows you to supply values for 'manufacturer' and 'brand', these should also be populated with 'Sass & Belle'. You may not attribute our products to your own brand or any other brand.

When selling our products through third party platforms, you must also do so using barcodes/Universal Product Codes (UPCs) supplied by us. You may not re-list our products using a new barcode/UPC, and we reserve the right to request removal of any listings of our product under alternative barcodes/UPCs.

RJB Stone Ltd reserves the right to request removal of any listings showing Sass & Belle products that have been listed as other brands, or with spelling errors.

We do not permit selling on third party platforms outside of Europe, such as Amazon and eBay US.

7. Selling on your own eCommerce Website

RJB Stone Ltd does permit the selling of our products through your own eCommerce website. We do however request that when listing our products you adhere to the following: you must include 'Sass & Belle' in the product name — for example, 'Sass & Belle Metallic Monochrome Mug' or 'Shabby Chic Floral Suitcase | Sass & Belle'.

In addition, if your eCommerce website allows you to supply values for 'manufacturer' and 'brand', these should also be populated with 'Sass & Belle'. You may not attribute our products to your own brand or any other brand.

RJB Stone Ltd reserves the right to request removal of any listings showing Sass & Belle products that have been listed as other brands, or with spelling errors.

8. Display on the Website

We have made every effort to display as accurately as possible the appearances, colours, textures or finishes of our products that appear on the website. What you see will depend on your monitor and computer equipment, we are therefore unable to guarantee that the product images are an accurate representation of the actual merchandise.

All products are sold as one piece and the price displayed is for one unit, unless otherwise stated in the product name that the product is a set and contains multiple pieces. Most products are sold in a minimum carton quantity (usually 6 or 12), and we are unable to break cartons.  Many of our products are sold in an assortment, this means each carton will be made up of two or three different colours or designs - this will also be clearly stated.

 

Please note that we expressly forbid customers to copy our product descriptions for use on your own website(s). Our descriptions are there to offer you guidance when purchasing our Sass & Belle products and should not be replicated anywhere else.

 

Please note that we do not allow the use of our location shots from our website (for example where a product is shown in context or with a background). You are more than welcome to use our individual product images but any modifications are prohibited.

 

9. Use of Cookies

 

This website uses two kinds of cookies - these are small files that are stored on your computer or mobile device as you browse certain web pages - most websites use some kind of cookie data in order to work properly.

Session cookies are temporary cookies that only remain for the duration of your website visit.  We use these mainly to keep track of whether you are logged in or out, and what items are in your basket so we can keep them there for your next visit (up to 7 days).
Persistent cookies remain for much longer and use these mainly for analytical purposes so we can track how our customers are using the website in order to improve our service to you.
Cookies do not store personal information such as credit card details and we will never use cookies in relation to your personal information.

By using this website you agree to us using cookies in this way.  You can disable cookies in your browser, however the website may not function properly.

10. Privacy

Please read our separate privacy policy for information.

11. Other

We may change these Terms and Conditions at any time. If any of these Terms and Conditions are invalid or unenforceable, the remainder of these Terms and Conditions shall continue to have full force and effect.