Skip to main content



How do I register on the website?

To register with us and begin the process of becoming a Sass & Belle Stockist, please start here and complete the form with your details - such as email address and password, company details, invoice and delivery addresses.

How do I sign up to the newsletter?

You can sign up to our newsletter here to be the first to know about our latest launches, sales and promotions.

I've forgotten my password, what do I do?

Simply go to the login page and click on "Forgotten Password".

How do I log in to my account?

You can find the login page here. The link to the login area is in the top right corner of every page on the website.


What is your minimum order value?

Our minimum order value is very low - just £150 ex VAT if paying in pounds sterling, or $200 / 200€ if paying in US dollars or Euros respectively.

How do I pay for my order?

Online orders can be paid for by all major credit and debit cards (excluding American Express and Paypal), BACs or you can opt to confirm your order without online payment and call us to give details over the phone.

Payments can be made in Pound Sterling, Euros and US Dollars.

Can I add an item or change my order after I have placed it?

Once you have received an order confirmation from us, your order will have been inputted into our back office system and can no longer be amended through the website.  If you do wish to amend your order please contact us, and as long as your order hasn't been sent to the warehouse for packing we can update your order for you. Please note: we cannot guarantee changes to an order once it has been placed as it may be already processed. 

Do you offer credit accounts?

If you are a UK customer, you can apply for a 30-day credit account once you have placed 1 pro-forma order with us. 

If you are a non UK customer, you can apply for a 30-day credit account once you have a minimum 6 months of order history.

Please contact us for more information, or download the credit application form and email this back to us on

What happens if I order an item which isn't in stock?

- A discontinued item is no longer in stock - in this instance, we will cancel the item and you will not be charged for it.  The website should notify you this at the point of order, but occasionally an item will show as in stock when it isn't.  In this case we will cancel the item at point of dispatch and you will not be charged.

- A current item is no longer in stock - in this instance the website will tell you the item is being held on a back order, however the final charge on your order confirmation will include the out of stock item.  When we  dispatch the order, we will only take payment for those items on the delivery note.  If the backordered items total less than £35 it will automatically be cancelled.  Otherwise the goods will either be added to your next order or sent, pending payment, once all items are collectively in stock.

The payment authorization on your card will hold funds for the total order with your bank, but we will only take final payment for what we send you. This means, you will only pay for what you have been invoiced and this can be less than the original amount authorized. Since items move in and out of our warehouse very quickly, our stock figures can change between order placement and dispatch, therefore this system is in place to ensure you receive as much of your order as possible.  

No payment is taken for backordered items until the stock is ready for dispatch and there will be no carriage charged on complete delivery of backorders to the UK mainland. There will be reduced carriage charges to all other UK & EU postcodes. 

I haven't received my order, what should I do?

Please contact our customer service team on +44 (0)207 346 0100 with your order number and they will be happy to assist you.

I have received my order but something is missing or damaged, what should I do?

Please accept our sincere apologies, should this happen.  To report damaged/faulty items, please download our credit request form and email it to us using  You can also download this form from the Invoices section of your My Account area of the website.

Where can I see my final invoice?

To see all your invoices, log in to your account and click on "View Invoices".

How can I save my shopping basket?

Once you've added the products, go to your basket and click the button to name and save the basket. You can save multiple baskets and you'll find them all in the account section, under "Manage your baskets".

How do backorders work?

To read how our backorders work, please go the Order, Dispatch & Delivery Page.

How do I use a coupon / voucher?

If you have a promotion code or voucher, enter it in the "Promotion Code" box in the basket and click "Apply Code" before checking out.

Can I order over the phone?

Yes, of course. Just call us on 0207460100, select sales and a member of our Wholesale Team will be able to assist. 

When is my debit / credit card going to be charged?

Your card will be charged once the order has been dispatched and invoiced. 

Do I have to pay VAT?

If you are a UK customer, the normal 20% tax charges applies. If you in the EU and you are VAT registered, you will not pay VAT. Please make sure you provide us with a valid VAT number. The only exception is if you are based in the Netherlands where, for tax purposes, we must charge you the standard 21%.

I have a credit note, how do I use it?

If you a proforma customer, please submit your order and choose BACs as the payment method and we will email you the total which needs to be paid. You can pay that through bank transfer or over the phone by card. If you have a credit account, please deduct it from your next invoice. If unsure, please get in touch with us.


What are your delivery charges? Is there free carriage?

If you are within mainland UK then yes, we offer free delivery on orders above £200 (ex VAT).  

For orders outside of mainland UK we currently have a trial delivery charge discount scheme with free and discounted delivery for certain countries and order values. Please see the Order, Dispatch & Delivery page.

Please note: this scheme is on a trial basis and is subject to change.

If you are based outside of these countries you will need to arrange your own shipping.

I do not like an item I have purchased, can I return it?

We do not offer a sale or return policy at present.  If you are disappointed with the quality of a product or if the item is different to what you expected, please do let us know and we will do our best to update the representation of it on the website as soon as possible. 

Do you ship to my country?

To check if we deliver to your country, please go to the Order, Dispatch & Delivery Page. If you can't see your country in the list, please contact us at

How quick can I expect the delivery?

We dispatch our UK orders in 2-3 working days. Our current delivery schedule for countries outside of the UK is up to 14 working days. 


I need to contact you, what number/email address should I use?

If you need to contact us about anything at all, please call our customer service team on +44 (0)207 346 0100, or email us on

What is your VAT number?

Our UK VAT number is 710 698 629.

For EU customers only: our VAT is NL 826424636B01.

What is your company number?

Our company number, registered in England & Wales is 03469752

Do you have an ethical and environmental trading policy?

We are committing to several initiatives and have future plans to become a brand that has a positive impact on the environment. You can find out more about this in our Sustainability Hub.

Can I view a Sass & Belle brochure?

You can see and download all of our latest lookbooks here.


May I use your product descriptions for my own website?

We do not allow this - the descriptions are there to offer you guidance when purchasing products and should not be replicated elsewhere - this will harm both your website and ours in terms of search engine rankings so we expressly forbid this.

May I use the images shown on your website?

You are welcome to use the studio and lifestyle images of our products without prior consent. You can download these straight from the website, they are of high quality and should be sufficient for your needs. To download images from the website, go to the product you need the image for and select the download tab where it says 'Click HERE for download'. If you require other images, please email with the list of product codes.

Do you offer exclusivity and bespoke items?

We supply a variety of retailers throughout the UK and Europe and cater for the needs of independent shops, web based sellers, department stores and large multi-channel chains. We are happy to discuss bespoke and exclusive items for those that can fulfil full production MOQs

How can I see the prices?

To see our product prices, simply register for a Trade Account. Once you've registered and logged in with your credentials, you'll be able to view all our prices and minimum order quantities.


Unfortunately, we are unable to offer product replacements. If you have received a faulty or damaged item, please contact our Customer Care team via


Is Sass & Belle COVID-19 safe?

Yes. Protecting and promoting worker safety during this pandemic is our top priority. 

We have created a Safety Action Plan that includes a range of specific policies and procedures designed to protect the health, safety and welfare of staff and others affected by our work activity. Examples of these measures include: social distancing, more frequent cleaning, clear notices and effective maintenance. You can find our full COVID-19 risk assessment here.