ORDER, DISPATCH & DELIVERY
We're open as usual and dispatching UK orders within a speedy 2-3 working days.
Our current delivery schedule for countries outside of the UK is up to 14 working days due to additional customs checks.
If you need a helping hand, you can contact our customer care team via email@example.com or call us on +44 (0)207 346 0100 during our opening hours:
Monday to Friday, 9am - 5.30pm GMT*
There are three ways you can place an order with us:
- Order online
- Request a catalogue and place your order by phone or email
- Visit us at one of the many UK and European trade shows we exhibit at.
Ordering online is easy. You will need to register with us - we require company details such as an invoice and delivery addresses, your email address and a password. As soon as you have completed registration you will have access to prices, minimum order quantities and stock availabilty.
All products must be ordered in multiples of the minimum quantity - this is usually 6 or 12. You will need to reach our minimum order value of £150 / $200 / 200€ (ex VAT) before you can proceed to checkout.
For UK and ROI customers your order needs to include at least £75 (ex VAT) of in stock items to be eligible to ship.
For EU or Export customers your order needs to include at least £150 / 170€ / $170 of in stock items to be eligible to ship.
If you have pre-ordered items not yet in stock at our warehouse, please see the section on backorders below for further info.
New customers are required to pay for their first order on a pro-forma basis - you can pay online via debit or credit card, BACS or you can give us a call to make payment on +44 (0)207 346 0100. If you would prefer to speak to somebody in French please call +44 (0)207 346 0123.
At the moment we do not accept payments via Paypal, but this will be introduced in the coming months. We will make an announcement once the new method of payment is launched. Apologies for any inconvenience caused.
Our usual dispatch time is 2-4 days, however this does sometimes increase during busier periods. Please check our announcements page for up-to-date dispatch times.
UK Mainland Delivery
Delivery within the UK mainland costs £5 / 7€ / $8 for orders below £200 / 200€ / $200 (ex VAT) and is free for orders above £200 / 200€ / $200 (ex VAT). DPD is our delivery partner and deliveries are usually received within 1-2 business days from the date of dispatch (Please see the announcements page for current turnaround times). You will know when your order has left our warehouse as you will receive an invoice via email. Somebody will be required to sign for the parcel(s).
Ireland, NI & Offshore Islands Delivery
Delivery charges vary depending on size of order and country (please check the table below). Our delivery partner is DPD. Please note that somebody will be required to sign for the parcel(s).
Please note our current delivery schedule for countries outside of the UK is up to 14 working days due to additional customs checks.
Delivery charges vary depending on country and size of order - we offer a reduced delivery charge for orders above £500 / $500 / 500€ (ex VAT) and free delivery for orders above £1,000 / $1,000 / 1,000€ (ex VAT). Our delivery partner is DPD and deliveries may need to be signed for. Please check the tables below for delivery charges and times, organised by payment currency. First find out which zone your desired shipping destination falls within, then look up the shipping rate.Trade customers based in Spain
If you are based in Spain, please contact our Spanish agent.
Tel: +34 932 520 520, Mobile: +34 670 727 009
United Kingdom & Ireland Zones
|UK Zone 0||UK Zone 1 & Ireland|
|Europe Zone 1||Europe Zone 2||Europe Zone 3|
Pounds Sterling Shipping Rates (GBP/£)
Minimum order £150
|Shipping Destination||Orders under £200||Orders £200-£499||Orders £500-£999||Orders £1,000+|
|UK mainland/Zone 0||£5||Free||Free||Free|
|UK Zone 1 & Ireland||£20||£20||Free||Free|
|Europe Zone 1||£40||£40||£20||Free|
|Europe Zone 2||£50||£50||£30||Free|
|Europe Zone 3||£60||£60||£40||Free|
Euro Shipping Rates (EUR/€)
Minimum order 200€
|Shipping Destination||Orders under €500||Orders €500-999||Orders €1,000+|
|UK Zone 0||6€||Free||Free|
|UK Zone 1 & Ireland||25€||Free||Free|
|Europe Zone 1||35€||20€||Free|
|Europe Zone 2||45€||30€||Free|
|Europe Zone 3||55€||40€||Free|
US Dollar Shipping Rates (USD/$)
Minimum order $200
|Shipping Destination||Orders under $500||Orders $500-999||Orders $1,000+|
|UK Zone 0||$7||Free||Free|
|UK Zone 1 & Ireland||$30||Free||Free|
|Europe Zone 1||$40||$25||Free|
|Europe Zone 2||$50||$35||Free|
|Europe Zone 3||$60||$45||Free|
Please note: this scheme is on a trial basis and is subject to change.
Delivery outside of Europe
If you are outside of these areas you must arrange your own shipping.
We will ship to a registered shipping agent at the same cost as the UK/European shipping rates. If goods are being collected by an agent, shipping terms are assumed to be Ex-Works. If we are delivering to a registered shipping agent, shipping terms are assumed to be FCA - unless otherwise stated.
Please note we currently do not ship to North, Central and South America.
If we are unable to deliver an item/items and the total sum of the stock (excluding VAT) is less than £35 / 35€ / $35, this backorder will automatically be closed.
All backordered items with a total sum greater than £35 / 35€ / $35 (excluding VAT) will remain on order. For UK customers these goods will either be added to your next order or sent, pending payment, once all items are collectively in stock and reach a minimum of £75 (ex VAT).
For EU and Export customers these items will be added to your next order, otherwise please contact your account manager to arrange a separate shipment.
No payment is taken for backordered items until the stock is ready for dispatch.
There will be no carriage charged on complete delivery of backorders to the UK mainland and reduced carriage charges to all other EU & UK postcodes.