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Order, Dispatch & Delivery

Delivery Info

There are three ways you can place an order with us:

  1. Order online
  2. Request a catalogue and place your order by phone or email
  3. Visit us at one of the many UK and European trade shows we exhibit at.

Ordering online

Ordering online is easy.  You will need to register with us - we require company details such as an invoice and delivery addresses, your email address and a password.  As soon as you have completed registration you will have access to prices, minimum order quantities and stock availabilty.

All products must be ordered in multiples of the minimum quantity - this is usually 6 or 12.  You will need to reach our minimum order value of £150 / $200 / €200 (ex VAT) before you can proceed to checkout.

Payment 

New customers are required to pay for their first order on a pro-forma basis - you can pay online via debit or credit card, BACS or you can give us a call to make payment on +44 (0)207 346 0100. If you would prefer to speak to somebody in French please call +44 (0)207 346 0123. 

At the moment we do not accept payments via Paypal, but this will be introduced in the coming months. We will make an announcement once the new method of payment is launched. Apologies for any inconvenience caused. 

Dispatch Times

Our usual dispatch time is 2-4 days, however this does sometimes increase during busier periods.  Please check our announcements page for up to date dispatch times.

UK Mainland Delivery

Delivery within the UK mainland costs £5 / €7 / $8  for orders below £200 / €200 / $200 (ex VAT) and is free for orders above £200 / €200 / $200 (ex VAT).  DPD is our delivery partner and deliveries are usually received within 1-2 business days from the date of dispatch (Please see the announcements page for current turnaround times).  You will know when your order has left our warehouse as you will receive an invoice via email. Somebody will be required to sign for the parcel(s).

Ireland, NI & Offshore Islands Delivery

Delivery charges vary depending on size of order and country (please check the table below). Our delivery partner is DPD. Please note that somebody will be required to sign for the parcel(s).

European Delivery 

Delivery charges vary depending on country and size of order - we offer a reduced delivery charge for orders above £500 / $500 / €500 (ex VAT) and free delivery for orders above £1,000 / $1,000 / €1,000 (ex VAT). Our delivery partner is DPD and deliveries may need to be signed for. Please check the tables below for delivery charges and times, organised by payment currency. First find out which zone your desired shipping destination falls within, then look up the shipping rate.

Shipping Zones

United Kingdom Zones

UK Zone 0 UK Zone 1
  • UK mainland
  • Isle of Wight
  • Scottish Highland postcodes FK17-21 / IV1-63 / KA27-28 / KW1-14 / PA21-38 / PH19-41 / PH49-50 / AB36-38 / AB55-56
  • Guernsey
  • Isle of Man (IM postcodes)
  • Isle of Scilly (TR21-23)
  • Jersey
  • Northern Ireland (BT postcodes)
  • Scottish Highland postcodes HS1-9 / KW15-17 / PA20 / PA41-78 / PH42-44 / ZE)

Europe Zones

Europe Zone 1 Europe Zone 2 Europe Zone 3
  • Austria
  • Belgium
  • Denmark
  • France
  • Germany
  • Ireland
  • Italy
  • Luxembourg
  • Netherlands
  • Portugal
  • Spain
  • Bulgaria
  • Croatia
  • Czech Republic
  • Finland
  • Greece
  • Hungary
  • Latvia
  • Lithuania
  • Poland
  • Romania
  • Slovakia
  • Slovenia
  • Sweden
  • Bosnia-Herzegovina
  • Norway
  • Switzerland
  • Serbia

Pounds Sterling Shipping Rates (GBP/£)

Minimum order £150

Shipping Destination  Orders under £200  Orders £200-£499  Orders £500-£999  Orders £1,000+ 
UK mainland/Zone 0 £5  Free  Free  Free 
UK Zone 1 £20  £20  Free Free 
Europe Zone 1  £40  £40  £20  Free 
Europe Zone 2  £50  £50  £30  Free 
Europe Zone 3  £60  £60  £40  Free 

 

Euro Shipping Rates (EUR/€)

Minimum order €200

Shipping Destination  Orders under €500  Orders €500-999  Orders €1,000+ 
UK Zone 0 €6  Free  Free 
UK Zone 1  €25  Free  Free 
Europe Zone 1  €35  €20  Free 
Europe Zone 2  €45  €30  Free 
Europe Zone 3  €55  €40  Free 

 

US Dollar Shipping Rates (USD/$)

Minimum order $200

Shipping Destination  Orders under $500  Orders $500-999  Orders $1,000+ 
UK Zone 0 $7  Free  Free 
UK Zone 1 $30  Free  Free 
Europe Zone 1  $40  $25  Free 
Europe Zone 2  $50  $35  Free 
Europe Zone 3  $60  $45  Free 

Please note: this scheme is on a trial basis and is subject to change.

Delivery outside of Europe

If you are outside of these areas you must arrange your own shipping.

We will ship to a registered shipping agent at the same cost as the UK/European shipping rates. If goods are being collected by an agent, shipping terms are assumed to be Ex-Works. If we are delivering to a registered shipping agent, shipping terms are assumed to be FCA - unless otherwise stated.

If you are based in the USA please visit our dedicated American website: www.sassandbelletrade.com.  Orders to the USA attract a $400 minimum order value and a $40 handling fee which covers all shipping and duty.

We do not currently ship to Canada, but will do so soon.

Backorders

If we are unable to deliver an item/items and the total sum of the stock (excluding VAT) is less than £35, this backorder will automatically be closed.   

All backordered items with a total sum greater than £35 (excluding VAT) will remain on order. These goods will either be added to your next order or sent, pending payment, once all items are collectively in stock.   

No payment is taken for backordered items until the stock is ready for dispatch. 

There will be no carriage charged on complete delivery of backorders to the UK mainland and reduced carriage charges to all other EU & UK postcodes.