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TRADE WEBSITE

FAQs

 

*If you are experiencing problems using our new website, please note that it may be because you need to update your browser. We recommend using Internet Explorer 11 or Google Chrome. The latest versions of Safari and Firefox are also compatible. If you need any help or further advice, please do not hesitate to give us a call. 

I need to contact you, what number/email address should I use?

If you need to contact us about anything at all, please call our customer service team on +44 (0)207 346 0100, or email us on info@sassandbelle.com

What is your minimum order value?

Our minimum order value is very low - just £150 ex VAT if paying in pounds sterling, or $200 / €200 if paying in US dollars or Euros respectively.

What are your delivery charges? Is there free carriage?

If you are within mainland UK then yes, we offer free delivery on orders above £200 (ex VAT).  

For orders outside of mainland UK we currently have a trial delivery charge discount scheme with free and discounted delivery for certain countries and order values. Please see the Order, Dispatch & Delivery page.

Please note: this scheme is on a trial basis and is subject to change.

If you are based outside of these countries you will need to arrange your own shipping.

If you are based in the USA please visit our dedicated American website: www.sassandbelletrade.com, where the handling fee of $40 covers all shipping and duty costs.

Do you offer credit accounts?

We do offer 30-day credit accounts once you have placed 1 pro-forma order with us. Please contact us for more information, or download the credit application form and email this back to us on info@sassandbelle.com.

How do I pay for my order?

Online orders can be paid for by all major credit and debit cards (excluding American Express and Paypal), BACs or you can opt to confirm your order without online payment and call us to give details over the phone.

At the moment we do not accept payments via Paypal, but this will be introduced in the coming months. We will make an announcement once the new method of payment is launched. Apologies for any inconvenience caused. 

Currently payments must be made in Pound Sterling, however, we are working to accept Euro payments by the end of summer 2017.

Can I add an item or change my order after I have placed it?

Once you have received an order confirmation from us, your order will have been inputted into our back office system and can no longer be amended through the website.  If you do wish to amend your order please contact us, and as long as your order hasn't been sent to the warehouse for packing we can update your order for you. Please note: we cannot guarantee changes to an order once it has been placed as it may be already processed. 

What happens if I order an item which isn't in stock?

- A discontinued item is no longer in stock - in this instance, we will cancel the item and you will not be charged for it.  The website should notify you this at the point of order, but occasionally an item will show as in stock when it isn't.  In this case we will cancel the item at point of dispatch and you will not be charged.

- A current item is no longer in stock - in this instance the website will tell you the item is being held on a back order, however the final charge on your order confirmation will include the out of stock item.  When we  dispatch the order, we will only take payment for those items on the delivery note.  If the backordered items total less than £35 it will automatically be cancelled.  Otherwise the goods will either be added to your next order or sent, pending payment, once all items are collectively in stock.

The payment authorization on your card will hold funds for the total order with your bank, but we will only take final payment for what we send you. This means, you will only pay for what you have been invoiced and this can be less than the original amount authorized. Since items move in and out of our warehouse very quickly, our stock figures can change between order placement and dispatch, therefore this system is in place to ensure you receive as much of your order as possible.  

No payment is taken for backordered items until the stock is ready for dispatch and there will be no carriage charged on complete delivery of backorders to the UK mainland. There will be reduced carriage charges to all other UK & EU postcodes. 

I haven't received my order, what should I do? 

Please contact our customer service team on +44 (0)207 346 0100 with your order number and they will be happy to assist you.

I have received my order but something is missing or damaged, what should I do?

Please accept our sincere apologies, should this happen.  To report damaged/faulty items, please download our credit request form and email it to us using info@sassandbelle.com.  You can also download this form from the Invoices section of your My Account area of the website.

I do not like an item I have purchased, can I return it?

We do not offer a sale or return policy at present.  If you are disappointed with the quality of a product or if the item is different to what you expected, please do let us know and we will do our best to update the representation of it on the website as soon as possible. 

May I use the images shown on your website?

You are welcome to use the studio images of our products without prior consent. You can download these straight from the website, they are a high quality and should be sufficient for your needs. To download images from the website, go to the product you need the image for and select the download tab where is says 'Click HERE for download'. If you require other images, please email info@sassandbelle.com with the list of product codes.

At present, we do not allow the use of our mood and lifestyle images which are the pictures we use for marketing and branding. 

May I use your product descriptions for my own website?

We do not allow this - the descriptions are there to offer you guidance when purchasing products and should not be replicated elsewhere - this will harm both your website and ours in terms of search engine rankings so we expressly forbid this.

Do you offer exclusivity and bespoke items?

We supply a variety of retailers throughout the UK, Europe and the USA and cater for the needs of independent shops, web based sellers, department stores and large multi-channel chains. We are happy to discuss bespoke and exclusive items for those that can fulfil full production MOQs

What is your VAT number?

Our UK VAT number is 710 698 629

What is your company number?

Our company number, registered in England & Wales is 03469752